F R E Q U E N T L Y A S K E D Q U E S T I O N S
FAQs
Prints and Merchandise
Q: How can I be sure of the quality of the products?
A: We use a reputable ‘print on demand’ company, then acquire samples to ensure it meets our standards before being listed for sale. For prints archival quality ink and paper are used.
Q: Are the colours in the images accurate to the actual artwork?
A: We make every effort to ensure the colours in our images displayed online are true to life. However, variations in settings on personal screens can cause slight differences in colour perception.
Q: What sizes are available for the print artwork?
A: The available sizes are listed in the product description for each piece. If you need a custom size, please contact us for more information.
Q: Is the print artwork framed or can I get it framed?
A: Prints are available unframed and framed, allowing you the freedom to choose how you would like the piece presented in your chosen setting. Please refer to the print description for measurements.
Q: How should I care for my print artwork? A: To ensure the longevity of your artwork, avoid direct sunlight, high humidity, and extreme temperatures.
Q: Can I return the artwork if I am not satisfied?
A: Please view Shipping & Returns for Prints & Merchandise policy for more details.
Q: How long will it take to receive my artwork?
A: Delivery times vary depending on your location and the specific print artwork or product. Estimated shipping times are provided at checkout. We strive to process and ship orders as quickly as possible within 3 working days.
Q: Do you offer international shipping?
A: Yes, we ship worldwide, please see the terms and conditions policy.
Q: Can I request a custom piece from the artist?
A: Our artist accepts custom commissions. Please contact us with your request, you will work with the artist to create a piece that meets your specifications.
Q: How can I verify the authenticity of the artwork?
A: The artist is only currently making her products available through this website. In future times that certain products become available elsewhere, those partners will be named on this website.
Contact:
melanietpettersenartist@gmail.com
FAQs
Original Artwork & Remarque Prints
Q: How can I be sure of the quality of the artwork?
A: As an independent artist who uses high-quality materials to create their pieces. Each product is thoroughly inspected to ensure it meets our standards before being listed for sale.
Q: Are the colours in the images accurate to the actual artwork?
A: We make every effort to ensure the colours in our images displayed online are true to life. However, variations in settings on screens can cause slight differences in colour perception.
Q: What sizes are available for the artwork?
A: The size is listed in the product description for each piece. If you need a custom size, please contact us for more information.
Q: Is the artwork framed or can I get it framed?
A: Some of our artworks come framed or mounted, as this is part of the story of the piece; while others do not come framed, to allow you the freedom to choose how you would like the piece presented in your chosen setting. Please refer to the product description for specific details.
Q: How should I care for my artwork?
A: To ensure the longevity of your artwork, avoid direct sunlight, high humidity, and extreme temperatures. Dust it gently with a soft, dry cloth.
Q: Can I return the artwork if I am not satisfied?
A: Please view Shipping & Returns for Originals policy for more details.
Q: How long will it take to receive my artwork?
A: Delivery times vary depending on your location and the specific artwork. Estimated shipping times are provided at checkout. We strive to process and ship orders as quickly as possible within 3 working days.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Contact us for shipping costs and delivery times, these will be calculated based on your location. Please also see Terms & Conditions for shipping.
Q: Can I request a custom piece from the artist?
A: Our artist accepts custom commissions. Please contact us with your request using the Contact Form, we will work with you to create a piece that meets your specifications.
Q: How can I verify the authenticity of the artwork?
A: Each piece of original artwork comes with a certificate of authenticity signed by the artist.
Contact:
melanietpettersenartist@gmail.com